Explaining its process in producing the rankings, Forbes noted: “To create these lists, Forbes partnered with Statista for the second year in a row and surveyed more than 45,000 consumers in 15 countries between late January and mid-March.
“All participants were required to have held at least one insurance policy – homeowners’, auto, or life – in the past three years, and were asked if they would recommend their insurer to others. Respondents were also asked about their satisfaction and loyalty to their insurance company, and to evaluate the insurer based on such criteria as the advice employees offered, customer service, price performance, transparency, and damage service.
“Survey responses were analysed and scored, and the companies with the highest scores in their countries made our final lists. In all, a total of 298 companies ranked on at least one list – 160 in auto, 130 in homeowners’, and 145 in life – while 31 earned a spot on all three lists. Some companies even made all three lists in multiple countries, including AXA, which nabbed a spot on all three lists in both Germany and Italy; and Allianz, which ranked in every category in both Germany and Brazil.”
